FAQS

Why are your products sold at a big discount?

When you shop on our website, you will enjoy the most competitive discounts in the market. We are able to offer such favorable prices for several reasons:

• Own Factories: We own our factories, integrating production and sales. This not only reduces production costs but also ensures the quality and stability of our products.
• Low Operating Costs: We operate with a streamlined and efficient model to minimize operating costs. This includes optimizing logistics, reducing unnecessary expenses, and utilizing advanced technology to improve efficiency. These cost savings enable us to offer lower prices to consumers.
• Bulk Purchasing: We adopt a bulk purchasing strategy, buying in large quantities to obtain better prices. The increased purchase volume on raw materials allows us to acquire goods at a lower cost, passing these savings on to our customers.

Do I need to have an account to order?

No, you can also place an order as a guest. However, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates on new releases and special promotions

What payment methods do you accept?

We currently accept credit card payments only. Personal checks, money orders, direct bank transfers, debit card payments, and cash on delivery are not accepted. However, we are working on adding more payment methods soon to better serve you.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?

We reserve the right to accept or decline any order at any time after receipt, even after the Customer receives an order confirmation or after the credit card has been authorized. If the order is canceled after the credit card has been authorized, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed will be subject to a cancellation fee of $0.50, regardless of the time elapsed. Please note that orders already packed or shipped cannot be canceled.

How do I set my shipping address?

Since our website and service are based in English, all information entered must be in English, including punctuation. If your address contains non-English letters, please use the closest English equivalents.

Can I change my shipping address after placing an order?

Once your order has been processed or shipped, the shipping address cannot be revised. Please ensure your shipping address is correct before placing your order.

When will my order arrive?

Delivery time is based on the shipping option you choose. Once the order has shipped, we will email your tracking information the next day. It typically takes 8-12 days for international shipments. Customs clearance times vary by country and region, which may cause delays.

How do I track my order?

When the order status is updated to "Shipped," you will receive an email with your tracking number. You can use this tracking number on the 17TRACK global logistics platform to track your shipment.

Can I use multiple discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What do I do if I have missing items in my order?

If you find any missing items in your order, please follow these steps:

1. Check the Packaging: Smaller items may be packed within larger ones. Please check all packaging thoroughly.
2. Review Your Order: Compare the items received with the packing slip or order confirmation email to ensure they are indeed missing.
3. Contact Customer Service: Reach out to our customer service team as soon as possible. Provide your order number, a detailed description of the missing items, and any relevant photos.
4. Resolution: Our customer service team will investigate and provide a resolution, which may include sending the missing items or offering a refund

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons. Orders are processed between Monday and Friday, within 2-3 business days from the order date, and shipped the next day. We do not ship on weekends.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 7 days of receiving your order. Provide your order number and reason for return. Our customer service team will review and provide instructions if the return is approved. All returns must be in original condition with packaging intact.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days of receiving your order if you received incorrect, missing, or defective merchandise. Include your order number and photos of the items. We will resolve your case as soon as possible. We apologize for any inconvenience this may cause and appreciate your understanding and patience.

How long is the returns process?

Processing returns may take up to 5 business days from the day we receive your return request. We will email you once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. 

Still Have Questions?

If you have any additional questions or need further assistance, please feel free to contact our customer service team. We are committed to providing you with the best shopping experience possible. Thank you for choosing us, and happy shopping!